Visit Lake Charles Celebrates Team Member Achievements

Visit Lake Charles (VLC) is proud to announce that Aubrey Caldwell, sports event and volunteer coordinator, and Madison Yates, destination services specialist, have graduated from the Louisiana Tourism Leadership Academy (LTLA). Kristen Shiver, visitor experience manager, earned her Certified Travel Specialist (CTS) certification.

The recognitions were announced during the Louisiana Travel Association’s Annual Meeting in Monroe, where Caldwell and Yates were honored as LTLA graduates. The LTLA program is designed to cultivate the next generation of tourism professionals through leadership development and industry training. 

Shiver’s CTS certification further strengthens her expertise in visitor engagement. The CTS program provided in-depth training on customer service excellence, industry best practices, and the skills to create meaningful connections between visitors and the community. 

“Aubrey, Madison, and Kristen furthering their industry education will continue to drive Visit Lake Charles’ success,” said Kyle Edmiston, president and CEO of Visit Lake Charles. “Their participation in the LTLA and CTS programs highlights their commitment to professional growth, and we are excited to see how they apply their new knowledge to the work we do at Visit Lake Charles.”